Frequently Asked Questions
Our Products
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Yes! We go to great lengths to make sure every formula gives you the results you love without the ingredients you don't. No parabens, sulfates, phthalates, formaldehyde, or gluten. Clean is not a marketing word for us. It's the baseline everything else is built on.
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All Sol E'Ciel packaging is recyclable or compostable.
We use amber glass bottles to protect the integrity of our products, giving them a longer shelf-life so there is no product waste, and they're equipped with recyclable-plastic spray tops. Our labels are made from TerraSkin® (80% calcium carbonate and 20% polyethylene resin) for a durable and environmentally-friendly alternative to a traditional plastic-coated paper stock.
Our boxes are made from FSC-Certified, 100% Post-Consumer Fiber and are Green Seal™ Certified.
For more information about our Sustainability efforts please visit our Sustainability & Impact page.
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Yes! We would absolutely never test on animals, and all of our products are cruelty-free and vegan.
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Every formula is researched and dreamed up by our founder Brittney, then co-developed with a trusted, values-aligned chemist. Every ingredient decision is intentional.
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Our formulas are made without the most common irritants, so they tend to work beautifully for sensitive and reactive skin. The Tallow Cream in particular is deeply loved by customers who've struggled to find products their skin actually agrees with. As with anything new, we recommend a patch test first. If you have a specific concern, reach out at brittney@soleciel.co and we'll help you find what's right for you.
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Sol E'Ciel is a one-woman operation founded by Brittney Capis. Every product is personally researched, tested, and chosen by Brittney herself. The brand was built on one belief: your daily rituals should feel intentional, beautiful, and completely clean. You can learn more on our About page.
The Fragrances
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Our fragrances are IFRA certified and free from phthalates, parabens, sulfates, formaldehyde, and over 1,400 restricted substances. We use organic sugarcane alcohol as our base. Our fragrance blends are proprietary, but we hold every ingredient to the same clean standard as the rest of our formulas. We're committed to increasing ingredient transparency as supplier disclosure practices evolve.
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Both Halcyon and Rose Noir are built to last. Expect 6 to 8 hours of wear on skin, with a soft trail that stays present without overpowering. Layering with The Body Oil before you spray deepens the scent and extends it throughout the day.
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Think of Halcyon as golden hour and Rose Noir as twilight.
Halcyon is warm, creamy, and airy. Bergamot and cantaloupe open bright like morning light, before settling into caramel, jasmine, vanilla, and coconut. It's your everyday scent, the one that gets you compliments at brunch.
Rose Noir is deeper and more sensual. Lush rose and jasmine bloom against warm patchouli and black pepper, softened by vanilla and violet. It's the one you wear when you want to be remembered.
Many of our customers wear both and layer them for a beautiful evening transition. Start with Halcyon as your base, then layer Rose Noir over the top as the day deepens.
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The 50ml holds approximately 500 sprays, around 6 to 8 months of daily use. The 10ml holds approximately 100 sprays and is perfect for travel or for trying a new scent before committing to the full size.
The Shine Spray
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The Shine Spray is a lightweight oil mist that does four things at once: it seals in moisture, smooths the hair cuticle, adds natural light-catching shine, and supports long-term hair health with every use. Think of it the way a top coat seals a manicure. Without that final sealing step, moisture escapes throughout the day and hair becomes dry, frizzy, and fragile over time. The Shine Spray makes that essential step effortless, even for fine or easily weighed-down hair.
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This is the most common concern and the reason we formulated it the way we did. The Shine Spray is built around intentionally lightweight oils, including olive-derived squalane, fractionated coconut oil, and camellia seed oil. They absorb quickly and leave zero residue. Multiple hairstylists with years in the industry have told us it's the first oil spray that actually works for them. If your hair tends to get greasy easily, start with two to three spritzes on wet hair and build from there.
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Yes! It was designed with all hair types in mind, including fine, thick, curly, and color-treated hair. We have customers with thick curly hair who use it on natural curls, hairstylists who keep it in their kit for every client, and people with fine hair who struggled with every other oil they tried before this one. If your hair is particularly fine, mist lightly onto ends only and let it absorb before touching.
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A soft warmth of amber, whispery musk, and golden hour light. It's subtle enough to layer with your Sol e'Ciel fragrance without competing, and grounding enough to feel like a ritual on its own. More than a few customers have told us it smells like walking into a beautiful hotel.
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Yes. The formula is free from sulfates, parabens, and harsh chemicals that strip or fade color. The antioxidant-rich camellia seed oil and Vitamin C ester actually help protect hair from environmental stress, which is one of the main culprits behind color fading.
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Yes. Mist onto damp hair before blow drying or heat styling to help protect strands and lock in moisture. You can also use it on dry hair after styling for a finishing polish and added shine.
The Tallow Cream
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Tallow is rendered beef fat, and it has been used in skincare for centuries for a very good reason. Its fatty acid profile is remarkably similar to the natural oils your skin already produces, which means it absorbs effortlessly and works with your skin rather than sitting on top of it. It's rich in vitamins A, D, E, and K, deeply nourishing, and incredibly effective for long-term hydration and barrier repair. Once you understand what tallow actually is and where it comes from, it makes complete sense that skin loves it. We use only grass-fed tallow, which is higher in nutrients and more sustainably sourced.
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Yes. We know this sounds counterintuitive, but because tallow so closely mimics your skin's own sebum, it actually helps balance oil production rather than add to it. It doesn't clog pores. Customers with oily, acne-prone, sensitive, mature, and dry skin have all found it works beautifully for them. The key is using a small amount and letting it absorb fully. A pea-sized amount on the face is all you need.
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Yes. Because The Tallow Cream is made with pure, natural ingredients and nothing synthetic, it tends to be incredibly gentle on young and sensitive skin. Grass-fed tallow has been used on babies for generations, and many of our customers use it on their little ones with beautiful results. We recommend the Unscented version for babies and young children, and as always, a small patch test first is a good idea.
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The Tallow Cream comes in three options.
Rouge Mahogany is a warm, sensual blend of bright citrus, vanilla flower, night-blooming jasmine, moss, amber mist, gilded musk, and red mahogany. Rich and grounding with a quiet sophistication.
Lavender is a cozy, airy blend of lemon zest, eucalyptus, lavender, jasmine, amber woods, and tonka bean. Calming and familiar with a little brightness underneath.
Unscented is exactly that, pure formula with no added fragrance, perfect for those with sensitivities or who prefer a completely neutral base.
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Yes. The formula contains only pure, natural ingredients with no synthetic fragrances, parabens, sulfates, or harsh chemicals. The Tallow Cream is one of our most loved products among customers who have struggled for years to find something their skin actually tolerates. If you have particularly reactive skin, the Unscented version is a great place to start.
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Because we use only pure, natural ingredients, subtle variations in appearance and texture can occur from batch to batch. Shifts in season and temperature can influence the way the formula settles. This is completely normal and has no impact on the performance or potency of your product. It's actually a sign that what's inside is the real thing.
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The Tallow Cream comes in 2oz and 4oz. The 2oz is a beautiful way to try it for the first time or to keep in your bag for on-the-go touch-ups. The 4oz is the everyday size for face and body use. Because a little goes a long way, most customers find the 2oz lasts several weeks with daily facial use, and the 4oz lasts considerably longer.
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Absolutely. It was formulated for both. On the face, use a pea-sized amount warmed between your fingertips and press gently into skin. On the body, it works especially well on dry patches, hands, elbows, cuticles, and anywhere that needs extra nourishment. One of our customers, a nurse who washes her hands constantly, told us it healed her cracked dry hands in two days.
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Yes. You can subscribe and save on The Tallow Cream with delivery every one, two, or three months depending on how quickly you go through it. It's the easiest way to make sure you never run out. You can manage or cancel your subscription at any time through your account.
Rituals & How To Use
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Take a moment to ground yourself first. Then spray on your pulse points: the nape of your neck and décolletage, the crook of your arms, the base of your wrists. Finally, mist gently into the air above you and let it fall naturally. Use daily as part of your morning ritual and reapply freely throughout the day.
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Apply The Body Oil to your skin first and let it absorb for a moment. Then spray your fragrance directly over the top. The oil creates a base that locks the scent in and makes it last noticeably longer. It also deepens the scent, making it feel richer and more personal to your skin.
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Apply a small amount to clean skin and massage in gently until absorbed. It works beautifully as a daily moisturizer, a targeted treatment for dry patches, or as the first layer in your morning ritual before the Body Oil and fragrance. A little goes a long way.
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Shake well first. Hold the bottle 6 to 8 inches away and mist lightly onto damp or dry hair, focusing on mid-lengths to ends. On damp hair, it locks in moisture before you blow dry or air dry. On dry hair, it adds instant shine and a polished finish. Two to three spritzes is usually all you need. Use daily as your closing ritual step for long-term repair and effortless shine.
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For the full ritual: start with The Tallow Cream on your face and body, letting it absorb into your skin. Follow with The Body Oil, pressing it in gently and letting the warmth of your hands help it sink in. Then spray your fragrance over the top, letting the oil lock it in and deepen the scent throughout the day. Finish your hair with The Shine Spray, misted onto damp or dry strands as your final step.
To set the mood for the whole ritual, light The Candle before you begin. Let the scent fill the room and give yourself permission to slow down. Even five minutes of intentional self-care changes the energy of your entire day.
Each layer builds on the last. This is the ritual.
Community & Partnerships
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We have an affiliate program that lets you earn commission every time someone purchases through your unique link. If you love Sol e'Ciel and want to share it, it's a beautiful way to be part of the brand. You can sign up on our Become an Affiliate page.
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Head to our Become an Affiliate page and fill out the application. We love working with people who genuinely use and believe in the products.
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We partner with select retailers who share our values around clean beauty and intentional living. You can place wholesale orders through Faire by visiting our Partner With Us page, or reach out directly at brittney@soleciel.co to start a conversation.
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Yes. Sol e'Ciel is available at select retailers. Visit our Stockists page to find a location near you.
Subscriptions
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When you subscribe to a product, you choose how often you'd like it delivered — every one, two, or three months. Your order processes automatically on that schedule and ships straight to your door. No thinking, no running out, no reordering. Just your ritual, handled.
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Subscribers save on every order. The discount applies automatically at checkout when you select the subscribe and save option — no code needed.
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Yes. You can adjust your delivery frequency, skip an order, or change your next order date at any time through your account. Life changes and your subscription should be able to keep up.
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You can pause or cancel at any time through your account with no fees and no questions asked. We'd love to know if something wasn't right so we can make it better, but there's no obligation to stay.
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Yes. If you want to switch scents or try a different product, you can update your subscription preferences through your account at any time.
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The same return and replacement policy applies to subscription orders as it does to all Sol e'Ciel purchases. Reach out to us at brittney@soleciel.co and we'll take care of it right away.
Gifting
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We include a handwritten gift note with any order — just add your message in the notes section at checkout and we'll make sure it's tucked into the package. A little extra touch to make it feel special from the moment it arrives.
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Honestly, you can't go wrong. Our most gifted products are Halcyon, Rose Noir, the tallow cream and The Body Duo. Gift cards are also available if you'd rather let them choose for themselves.
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Yes. Sol E'Ciel gift cards are available in a range of amounts and never expire. Find them in our shop.
Shipping & Delivery
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Yes! We offer free shipping for all domestic orders over $90.
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Domestic shipping can generally take up to 5 business days. You will also receive an email when your order has shipped with more information!
Returns & Refunds
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If any products arrive damaged or not up to standard, we'll offer a complimentary replacement of the item. If you’d like to exchange your product for another or receive store credit, we can do that as well!
For full details on our Returns page.
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If your tracking shows your order is delayed or it hasn't arrived within the expected timeframe, reach out to us at brittney@soleciel.co and we'll look into it right away. If your order is confirmed lost in transit, we'll make it right. You shouldn't have to chase down something you were excited about.